Portraits – Policies and FAQs (2/12/2008)
What is included in the cost of the session fee?
The session fee includes the photo shoot itself, processing of the images, and one ordering session. Sessions also include a print credit that varies in amount depending on which type of shoot you select. The print credit must be used within one month of the photo shoot and during your in-studio ordering session only. The credit will go towards any prints and products ordered. All other prints and products are purchased separately.
What happens if the
weather is bad and we have an outdoor shoot scheduled?
In the event of severe weather, rain or snow on the day of your shoot, we can cancel the shoot and do our best to reschedule. If the weather is warmer or colder than you had hoped, that is NOT a valid reason to cancel a shoot and you will lose your booking fee. Overcast skies are definitely NOT a reason to cancel. In fact, cloudy/overcast days can provide the best light for photography…much better than a sunny day due to softened light and less harsh shadows. Canceling a photo shoot due to weather is at the discretion of Arising Images and is usually determined approximately two hours before the shoot.
Can you explain the booking process?
Once you receive and read your information packet that you
will get in the mail, you can contact us and let us know you are ready to book. We will send you the contract to fill out and you can send that
in with the session fee to book the date on the calendar.
For outdoor photo shoots we usually try to schedule them very early or later in
the day when the sun is not directly overhead because the light is much more
interesting. This limits the number of
shoots we can do in a week so scheduling can be limited in peak seasons. At the time you book your shoot, we will
also want to book a date for your ordering session where you can see your
pictures and place your order for prints or other products. Payment for the session fee will be required
at time of booking and the photo shoot will not be put on the calendar until
this is received.
Can you explain the retouching process?
We really want the images to pop and therefore any images that you see will be edited and retouched to some degree at no additional cost. In some cases it might be a simple color boost, and other cases, it might be full retouching and softening of skin, whitening of teeth and eyes, etc. Any images that are ordered will receive full retouching if they haven’t already been treated. Any extensive retouching will be done at $75 per hour but this is VERY rarely necessary.
How long does it take to receive my print order once the order is placed?
You should expect approximately 3 weeks for just prints and approximately 6-8 weeks if you ordered any products that include framing. Rush services are available on both printing and framing.
What if I don’t
like the pictures?
If you have a complaint about ANYTHING, please contact us so we can discuss it and find out what we might be able to do to fix it. If we can’t fix the problem then we will refund your money for any unsatisfactory prints.
Do you have a referral program of any kind?
Yes we do.
The program is different depending on if you did a high school senior
shoot or a baby/kid shoot. We
appreciate any referrals and want to make it worth your while to do so. For high school seniors, for every referral
we get from you, we will give you a gift certificate to a popular store
(American Eagle, AMC Theatres, Etc.) We
will also give your friend a discount off their photo shoot with us.
For baby and kids shoots, we will give you a credit towards your next shoot
along with giving your friend a discount off the first shoot they do with
us.
Please inquire for more details if you are interested in participating.
The majority of our photo shoots are done outdoors or on location to provide more variety and uniqueness where the light and scenery are always different and more interesting. However, we do have a small in-home studio where we occasionally do promotional photo shoots along with shoots of babies.
Where are you located at and what
are your hours?
We have a home-based studio in Sterling Heights, MI that
runs on appointment only. Please do NOT
come without an appointment first.
For our address, map, and directions, click here: http://www.arisingimages.com/information/contact_us/directions/main.htm
Our most recent office hours will be posted on our website at the link below:
http://www.arisingimages.com/information/contact_us/index.htm